1.1. Once the Booking Process is completed, the ‘lead passenger’ will receive the booking reference number. In case of any change of plans, the holder of the account from which the booking was made can go to the Manage My Booking section of the Website and can cancel the booking themselves.
1.2. Alternatively, Passenger(s) can also call on the (24x7) Passenger(s) service support numbers of the AirportZo (provided on the booking confirmation email) and get their bookings cancelled.
1.3. They can also write to us on our passenger support email address [email protected]. Our passenger support email will be operational between 0900 – 1800 Hrs. (Monday to Saturday). Any email sent to our passenger support email address during non-operational hours will only be actioned upon the next working day.
1.4. The turnaround time and the cancellation fees for all such requests received during non-operational hours will be calculated from the start of operations the next working day only.
1.5. For all confirmed bookings, cancellation must be performed within the prescribed deadline mentioned for respective Service Providers below, and is subject to payment of surcharge, plus any applicable local fees and/ or taxes:
| From scheduled service time | Cancellation Charges |
| 72 Hrs. or more in advance | 3% of the Booking Amount |
| Between 72 to 48 Hrs. | 10% of the Booking Amount |
| Between 48 to 24 Hrs. | 50% of the Booking Amount |
| Less than 24 Hrs. | 100% of the Booking Amount |
1.6. In addition to the cancellation charges levied by the Service Providers as mentioned above, AirportZo will charge a cancellation fee of Rs. 200/- per person for each confirmed booking except when the cancellation charges are 100% of the booking amount.
1.7. For the purpose of calculating cancellation charges, Booking Amount shall mean the total amount (Including taxes) paid at the time of booking the Service.
1.8. AirportZo shall endeavour to process refund (if applicable), within 15 days from the date of cancellation of the Service and receipt of bank/credit card details.
1.9. No refund will be made in case of the following:
1.9.1 Service Provider is unable to contact the passenger due to wrong information provided at the time of booking about travel details of the ‘lead passenger’ during the Booking Process.
1.9.2 No Shows. For the purpose of these Terms and Conditions a person will be considered to be a ‘No Show’ if he/she fails to report on time at the meeting point or the time of Service as per the Service confirmation voucher.
1.9.3 The Delayed/missed/cancelled flights.
1.9.4 Late arrival at the airport which results in denied check-in or boarding by the airlines
1.9.5 In case of any misconduct or any unlawful or prohibited activity by any.