This is an electronic contract in terms of Information Technology Act, 2000 and rules there under, as applicable. This electronic contract is generated by a computer system and does not require any physical or digital signatures.
The Terms and Conditions for Acceptable Use of Website and Services (Terms and Conditions) sets out, inter alia, a list of acceptable and unacceptable conduct for use of the Vistara Meet and Assist Services (Service). These Terms and Conditions create a binding legal agreement between a person using or accessing this Website or availing the Service through the Website (you or Passenger) and Vymanika Consulting Private Limited (Airportzo, we, our or us) Authorized Licensee of the online marketplace and consolidator portal www.airportzo.com for Meet and Assist service providers, airport lounge, baggage porters and other similar ancillary service providers at Airports in India and abroad.
If we believe a violation of these Terms and Conditions is deliberate, repeated or presents a credible risk of harm to other users, or the Services or any third parties, we may suspend or terminate your access.
The Service shall be provided by various third-party operators at various airports (Service Providers).
It is explicitly clarified to you that TATA SIA Airlines Limited (owner of the brand name “Vistara” under which it operates its air transport services) is not in any way involved in providing the Service and shall not be liable in case of any complaints or grievances of the Passengers or losses incurred or injury suffered by Passengers in reference to the Service purchased by the Passengers through the Website or otherwise. TATA SIA Airlines Limited does not provide any representation, warranty, or guarantee regarding the Service being purchased through the Website.
By accepting the Terms and Conditions, you represent and warrant that you are at least 18 years of age and have the right, authority, and legal capacity to enter into this Agreement. If, at any time, we are of the opinion that you do not satisfy the eligibility criteria, or that you have made any misrepresentation about your eligibility, we retain the right to disable your access to the Website and/or suspend the Services immediately.
Airportzo reserves the right to amend, add to, change or remove any part of these Terms and Conditions at any time, without notice. Any changes to these Terms and Conditions or any terms posted on the Website apply as soon as they are posted. By continuing to use the Website after any changes are posted, you are indicating your acceptance of those changes.
IF YOU DO NOT AGREE TO THE TERMS AND CONDITIONS, PLEASE DISCONTINUE USING THE WEBSITE AND SERVICES IMMEDIATELY AND REFRAIN FROM ACCESSING ANY CONTENT ON THE WEBSITE HENCEFORTH.
TERMS AND CONDITIONS OF USE OF WEBSITE
1. Ownership of Materials & Appropriate Use
This Website and the materials on it, including the content, data, design, information or other materials available on and underlying the Website, are protected by copyright, trademark and other intellectual property rights and laws throughout the world. The materials on the Website are owned by or licensed to us. You may not alter, broadcast, copy, distribute, modify, publish, sell, license, communicate to the public, adapt, modify, translate, disassemble, decompile or reverse engineer, create derivative works from, or in any way use or exploit or transfer any materials on this Website although you are permitted to display the materials on the Website on a computer screen and to download and print a hard copy for your personal use in connection with the Services availed by you provided you do not alter or remove any copyright, trademark or other proprietary notices. We grant you a non-sub-licensable, revocable, non-transferable, non-exclusive, limited period license to use this Website, but solely as necessary to use our Services and in accordance with the Terms and Conditions. All of our rights not expressly granted by this license are hereby retained.
Copying of part or all the contents of this Website without permission of Airportzo is prohibited except to the extent that such copying/printing is necessary for the purposes of availing of the Services.
You agree to use the Website in accordance with these Terms and Conditions of Use for lawful and proper purposes and in compliance with the laws of the country from which you are accessing the Website. Further, you agree to:
• Comply with all applicable laws and governmental regulations, including, but not limited to, all intellectual property, data, privacy, and export control laws, and regulations of any government agencies.
• Hold only one account per person and be solely responsible for the use and management of your account and password.
• Keep passwords and all other login information confidential.
• Monitor and control all activity conducted through your account in connection with the access to the Website and Services.
• Promptly notify us if you become aware of or reasonably suspect any illegal or unauthorized activity or a security breach involving your accounts or teams, including any loss, theft, or unauthorized disclosure or use of a username, password, or account.
• Provide us with reasonable assistance, as requested, to stop or remedy any illegal or unauthorized activity or a security breach. and,
• Comply in all respects with all applicable terms of the third-party applications, integrated with the Services that you access or subscribe to in connection with the Services.
You may be held liable for losses incurred by us or any other user of the Website or Services due to authorized or unauthorized use of your account as a result of your failure in keeping your account information secure and confidential and/or not promptly notifying us in the event of any beach of security.
Furthermore, you agree not to:
• Use any of the materials on this Website for commercial exploitation without our prior written consent.
• Establish a link to or from this Website from or to any other website, intranet or extranet site without our prior written consent; obtain or attempt to obtain or permit any un-authorized access to our intranet or any other restricted access networks or any account on the Website.
• Upload to, or transmit from, the Website any data, file, software, or link that contains or redirects to a virus, trojan horse, worm, or other harmful component or a technology that unlawfully accesses or downloads content or information stored on the Website or on the hardware of Airportzo or any third party.
• Post, upload, publish, transmit or share any information that.
belongs to another person and to which you do not have any right.
is grossly harmful, harassing, blasphemous defamatory, obscene, pornographic, pedophilic, libelous, invasive of another's privacy, hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise unlawful in any manner whatsoever.
harm minors in any way.
infringes any patent, trademark, copyright or other proprietary rights.
violates any law for the time being in force.
deceives or misleads the addressee about the origin of such messages or communicates any information which is grossly offensive or menacing in nature.
impersonates another person.
contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer resource; or
threatens the unity, integrity, defense, security or sovereignty of India, friendly relations with foreign states, or public order or causes incitement to the commission of any cognizable offence or prevents investigation of any offence or is insulting any other nation.
Posting, uploading, publishing, transmitting or sharing any information that has been listed in clause (i) to clause (ix) above may lead to suspension of your account. In the event we receive any complaint that any information posted by you amounts to a breach of this clause, we will take such steps necessary as required under law to remove or disable access to such information and may suspend or terminate your account at its sole discretion.
• Attempt to reverse engineer, decompile, hack, disable, interfere with, disassemble, modify, copy, translate, or disrupt the features, functionality, integrity, or performance of the Website (including any mechanism used to restrict or control the functionality of the Website), any third-party use of the Website, or any third-party data contained therein (except to the extent such restrictions are prohibited by applicable law).
• Interfere with the proper functioning of the Website.
• Access the Website or Services in order to build a similar or competitive product or service or copy any ideas, features, functions, or graphics of the Website or Service.
• Access, search, or create accounts for the Website/Services by any means other than our publicly supported interfaces (for example, "scraping" or creating accounts in bulk).
• Distribute, publish, send, or facilitate the sending of unsolicited mass e-mail or other messages, promotions, advertising, or solicitations (like “spam”), including commercial advertising and informational announcements.
• Abuse referrals or promotions (if any) to get more credits than deserved.
• Resell, time share or similarly exploit the Services.
• Use contact or other user information obtained from the Website (including email addresses) to contact users outside of the Services without their express permission or authority or to create or distribute mailing lists or other collections of contact or user profile information for use for use outside of the Service; or
• Authorize, permit, enable, induce or encourage any third party to do any of the above.
2. Website Availability and Content
This Website is provided free of charge and we make no guarantee that it will be uninterrupted or error free. We make no guarantee as to availability, quality or service levels of the Website or Services on a 24x7 basis or promise uninterrupted access to the Website or Services. Disruption of Website or Services may arise due to technical or operational difficulties, and no prior notice of downtime will be given to you in such circumstance. We reserve the right to suspend or withdraw the whole or materials or information on the Website at any time without notice. We may also suspend the Services for specific users permanently or temporarily for any reason whatsoever, including while investigating complaints or alleged violations of these Terms and Conditions.
Airportzo may add, change, discontinue, remove or suspend any other content posted on the Website, including features and specifications of products described or depicted on the Website, temporarily or permanently, at any time, without notice and without liability.
3. Links from this Site
We may from time to time provide links from this Website to websites that are owned and controlled by third parties. These links are provided for your convenience only and do not imply any affiliation or endorsement by Airportzo. We have no control over and shall have no liability whatsoever in respect of those websites.
4. Accuracy of Information
We take reasonable care to ensure that all products and services information and pricing featured on this website is accurate and up-to-date. However, our products and services are continually updated and the images, specifications [and any prices] on the Website are for general illustrative guidance only.
We provide the Services and the content on the Website on an "as is" basis and grant no warranties of any kind, whether express, implied, statutory or otherwise with respect to the Services and content on the Website. We specifically disclaim any implied warranties of fitness for a particular purpose or non-infringement. You expressly agree that the use of the Website and Services is at your own risk. We do not warrant, represent or undertake that the material on the Website is accurate, complete or current or that the Website will be free or defects or viruses and all conditions and warranties that might otherwise be implied by statute or at common law are excluded to the fullest extent permitted by law. We do not accept any liability for any losses or claims arising from any liability to access the Website, use of the Website, downloading of viruses, the loss or corruption to material that is downloaded and any website browser incompatibility problems. All software products downloaded from this website are downloaded, installed and used at the user's own risk.
7. Law and Jurisdiction
Your use of the Website and any downloaded material from it and the interpretation of these Terms and Conditions shall be governed by the laws of India and all matters related to these Terms and Conditions are submit to the exclusive jurisdiction of the courts at New Delhi.
Your use of the Website and any downloaded material from it and the interpretation of these Terms and Conditions shall be governed by the laws of India and all matters related to these Terms and Conditions are submit to the exclusive jurisdiction of the courts at New Delhi.
You represent and warrant that you shall:
not use the Website in a manner that results in Airportzo breaching any laws or regulations; and
not violate or infringe any third-party rights, including without limitation, intellectual property rights and publicity/privacy rights.
9. Limitation of Liability
WE WILL NOT BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY SPECIAL, INDIRECT, INCIDENTAL, CONSEQUENTIAL OR PUNITIVE DAMAGES (SUCH AS LOSS OF PROFITS, LOSS OF GOODWILL, LOSS OF USE, LOSS OF DATA, BUSINESS INTERRUPTION, OR OTHER INTANGIBLE LOSSES) ARISING OUT OF OR RELATING IN ANY WAY TO THE SERVICES, OUR CONTENT, OR USE OF THE WEBSITE.
IN NO EVENT WILL OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE USE OF, OR ANY INABILITY TO USE ANY PORTION OF SERVICES, OR OTHERWISE ARISING OUT OF OR RELATING TO THE TERMS AND CONDITIONS /AGREEMENT, WHETHER IN CONTRACT, TORT, OR OTHERWISE, EXCEED IN THE AGGREGATE AMOUNT RECEIVED FROM YOU FOR THE SERVICE AVAILED BY YOU.
You agree to indemnify and hold harmless Airportzo and its subsidiaries, affiliates, officers, directors, agents, and third parties, for any losses, liabilities and expenses (including reasonable attorney's fees) relating to or arising out of your use of the Website and Services and/or arising from a breach of these Terms and Conditions, any violation of third party data protection rights, and/or any breach of your representations and warranties set forth above and/or any fraudulent act on your part.
Any violation or breach of the Terms and Conditions may lead to automatic suspension or termination of your account and access to the Website and Services, and we shall not be responsible or liable for any damages in this regard. The termination of the your account will not affect any liability that may have arisen prior to the date of termination.
TERMS AND CONDITIONS OF USE OF Vistara MEET & ASSIST SERVICE
1.1.The Service shall also be governed by the terms and conditions of the respective Service Providers.
1.2.It is explicitly clarified to Passengers that TATA SIA Airlines Limited (owner of the brand name “Vistara” under which it operates its air transport services) is not in any way involved in providing the Service to the Passenger(s) and shall not be liable in case of any complaints or grievances of the Passengers or losses incurred or injury suffered by Passenger in reference to the Service purchased by the Passengers through the Website. TATA SIA Airlines Limited does not provide any representation, warranty, or guarantee regarding the Service being purchaser through the Website.
1.3.Neither Airportzo or TATA SIA Airlines Limited shall be liable for any loss or damage that may be suffered by a Passenger, directly or indirectly, as a result of purchasing the Service through the Website. All complaints, claims, disputes, concerns and issues, regarding the Service at a particular airport, will need to be taken up directly with the respective Service Provider. Airportzo shall in no manner be responsible for the same. However, Airportzo will assist Passengers in communicating with the respective Service Providers through email.
1.5.Airportzo and the respective Service Providers shall at their sole discretion, be entitled to cancel, alter or omit any part of the Service with or without notification to Passenger(s) at its sole discretion. In such cases, the Airportzo’s/respective Service Provider’s liability shall be limited to re-performance of the cancelled Service. In cases where Airportzo is unable to ensure that the Service is re-performed and/or their respective Service Provider is unable to re-perform the Service, a partial/full refund may be provided by Airportzo to Passengers at its sole discretion.
1.6.Delays and cancellations of the Service by Airportzo and/or their respective Service Providers may result from factors beyond their control such as the accidents, government restrictions, acts of God, war and other force majeure events. In such cases, Airportzo’s and the Service Providers’ liability shall be limited to re-performance of the cancelled Service.
1.7.In case a Passenger/Passengers is/are in breach of any Terms and Conditions and/or terms and conditions of the Service Providers, Airportzo and its respective Service Providers shall at all times reserve the right to withdraw the Service by informing the Passenger of such withdrawal without assigning any reason and without further reference. In such cases, neither TATA SIA Airlines Limited, Airportzo or the Service Provider will be liable to re-perform the Service or to provide the Passenger(s) with a refund.
1.8.Passengers shall not use the Service or its reference for any unlawful or prohibited purposes.
1.9.In case of any misconduct or any unlawful or prohibited activity being conducted by the Passenger, Airportzo and their respective Service Providers may at their sole discretion, decline to provide the Service to any Passenger. In such cases, neither TATA SIA Airlines Limited, Airportzo or the Service Provider will be liable to re-perform the Service or to provide the Passenger(s) with a refund.
1.10.Airportzo and their respective Service Providers’ liability towards a Passenger, if any, shall in no event exceed the total charges paid by the Passenger for the Service through the Website. Under no circumstances shall Airportzo and their respective Service Providers be liable for any consequential, exemplary, special, indirect, incidental or punitive damages. It is clarified that TATA SIA Airlines Limited will not be liable towards a Passenger for the any damages, refunds, or any other payments.
1.11.Passengers agree to indemnify Airportzo in respect to all claims, damages, losses, costs, and expenses (including legal expenses) which are awarded against or incurred by Airportzo and/or their respective Service Providers as a direct result of acts or omissions by Passenger(s) either during the course of booking and/or using the Service.
1.12.Airportzo and its respective Service Providers shall not be liable for the consequences of any delay or for any loss, cost or expense incurred by Passenger as a result of the actions of any other party including without limitation any airline, customs and immigration authorities etc.
1.13.In relation to the Service, Airportzo and its respective Service Providers accept no liability for any items left or disclaimed by the Passenger(s).
1.14.By offering Services, Airportzo and their respective Service Providers do not accept any liability for damages, losses, or delays that may result on account of improper documents including without limitation possession of invalid ticket, invalid visa, invalid passport or due to any other requirement in relation to entry, exist, length of stay, special permissions etc. as may be required for traveling through respective airports.
1.15.Airportzo reserves the right to undertake all necessary steps to ensure that the security, safety and integrity of Airportzo’s systems and Passenger interests are and remain, well-protected.
1.16.Airportzo may take various steps to verify and confirm the authenticity and validity of air travel reservations made by Passengers.
1.17.If Airportzo.in its sole and exclusive discretion, concludes that any air travel reservation of a Passenger is not or does not reasonably appear to be, authentic, enforceable or valid, then Airportzo may cancel the corresponding reservation for the Service any time before or during the Service.
1.18.Any communications or materials sent to firstname.lastname@example.org by electronic mail or sent to Airportzo otherwise, including any comments, data, questions, suggestions or the like, all such communications are, as may be received by Airportzo will be treated by Airportzo as non-confidential and may be used for training, quality monitoring, legal and compliance purposes. You are therefore advised not to present any personal data or information in such communications.
1.19.Passengers hereby give up any and all claims that any use of such[ material violates any of Passengers rights including moral rights, privacy rights, proprietary or other property rights, publicity rights, rights to credit for material or ideas, or any other right, including the right to approve the way Airportzo uses such material.
1.21.Passengers acknowledge that Internet transmissions are never completely private or secure. Passengers further understands that any message or information as may be sent to the Website may be read or intercepted by others unless there is a special notice that a particular message (for example, credit card information) is encrypted (sent in code) by an unauthorised third party. Sending a message, email or any communication written or verbal to Airportzo does not cause Airportzo to have any special responsibility to any Passenger.
1.22.The booking for Services displayed on the Website may not be available for purchase in any particular country or area. The Services are available at select airports. For details, please refer https://airvistara.airportzo.com/faq. The reference to such Services on the Website does not imply or warrant that the booking of Services will be available at any time in such particular geographical location(s).
1.23.The Service and these terms and conditions will be governed by and construed in accordance with the laws of India, and all matters related to the Services and these terms and conditions are subject to the exclusive jurisdiction of the courts at New Delhi.
2. Online Booking and Passenger(s) Support
2.1.During the ‘Booking Process’ (available at https://airvistara.airportzo.com/service/meet-assist) the Passengers are requested to take extra care while providing information about guest(s), date and time of travel, contact numbers, etc. Airportzo assumes no responsibility whatsoever on account of any problem that may arise on account of false/ erroneous information provided by a Passenger to Airportzo or any delay or cancellation of flight or for any reason whatsoever including any force majeure event/extraordinary circumstance, change in flight schedule, or due to the failure of a Passenger to report at the airport on time.
2.2.If any information supplied at the time of booking is found to be incorrect, Airportzo and the Service Providers reserve the right to refuse or reject the provision of the Services. The contact number of the guest, local driver or receiving party must be provided in advance. Airportzo holds no responsibility for incomplete Service fulfilment due to reason that the given contact number(s) cannot be reached.
2.3.Once the Booking Process is completed, the ‘lead passenger’ will receive the booking reference number.
2.4. It is hereby clarified that during the Booking Process, if there is any transaction fee / convenience fee which is charged by the payment gateway, bank issuing the credit/debit card, payment wallets, UPI etc. shall be paid by the Passenger and Airportzo shall have no liability to pay such transaction/convenience fee.
2.5.The Service will be provided to only those persons who are a part of the booking confirmation and for whom an advance payment has already been made. Any last minute service request for an additional person, who is originally not a part of the booking, will be subject to availability and the final confirmation by the respective Service Provider, and will be subject to spot rates applicable at the airport including surcharge. The payment for the same to be made directly to the respective Service Provider at the airport.
2.6.Full rate will be charged for children aged two (2) years old or above.
2.7.Children aged twelve (12) and below must be accompanied by an adult aged eighteen (18) and above.
2.8.The Service booking is non-transferable and only those Passengers for whom the booking has been done can avail the Service.
2.9.The booking confirmation cannot be exchanged for cash or any other promotional program or offers of Airportzo.
3. Cancellation of Booking
3.1.Once the Booking Process is completed, the ‘lead passenger’ will receive the booking reference number. In case of any change of plans, the holder of the account from which the booking was made can go to Manage My Booking section of the Website and can cancel the booking themselves.
3.2.Alternatively, Passenger(s) can also call on the (24x7) Passenger(s) service support numbers of the Service Provider (provided on the booking confirmation email) and get their bookings cancelled.
3.3.They can also write to us on our passenger support email address email@example.com. Our passenger support email will be operational between 0900 – 1800 Hrs. (Monday to Saturday). Any email sent to our passenger support email address during non-operational hours will only be actioned upon the next working day.
3.4.The turnaround time and the cancellation fees for all such requests received during non-operational hours will be calculated from the start of operations the next working day only.
3.5.For all confirmed bookings, cancellation must be performed within the prescribed deadline mentioned for respective Service Providers below, and is subject to payment of surcharge, plus any applicable local fees and/ or taxes:
From scheduled service time
72 Hrs. or more in advance
3% of the Booking Amount
Between 72 to 48 Hrs.
10% of the Booking Amount
Between 48 to 24 Hrs.
50% of the Booking Amount
Less than 24 Hrs.
100% of the Booking Amount
3.6.In addition to the cancellation charges levied by the Service Providers as mentioned above, Airportzo will charge a cancellation fees of Rs. 200/- per person for each confirmed booking except where the cancellation charges are 100% of the booking amount.
3.7.For the purpose of calculating cancellation charges, Booking Amount shall mean the total amount (Including taxes) paid at the time of booking the Service.
3.8.Airportzo shall endeavor to process refund (if applicable), within 15 days from the date of cancellation of the Service and receipt of bank/credit card details.
3.9. No refund will be made in case of the following:
3.9.1Service Provider is unable to contact the passenger due to wrong information provided at the time of booking about travel details of the ‘lead passenger’ during the Booking Process.
3.9.2No Shows. For the purpose of these Terms and Conditions a person will be considered to be a ‘No Show’ if he/she fails to report on time at the meeting point or the time of Service as per the Service confirmation voucher.
3.9.3Booking amount paid for Service Add-on like flower, chocolates etc.
3.9.4The Delayed/missed/cancelled flights.
3.9.5Late arrival at the airport which results in denied check-in or boarding by the airlines.
3.9.6In case of any misconduct or any unlawful or prohibited activity by any Passenger.
4. Duration of Service
4.1.The performance of Service will commence at the scheduled meeting time or the time of Service as per the Service confirmation voucher. However, Airportzo/Service Provider, at its sole discretion, may permit Passengers a window of 20 (twenty) minutes from the scheduled meeting time to avail the Service.
4.2.In case of any failure of the Passenger to report on time at the meeting point or the time of Service as per the Service confirmation voucher, she/he shall be deemed as a No Show and the Service will not be assured.
4.3.Each Service order shall be completed within one (1) hour or at the discretion of the Service Provider in accordance to individual Service package requirements (Service Hours).
4.4.Time extension of Service Hours due to guests' own issues, including but not limited to visa problems at immigration, customs clearance or lost baggage, will be subject to a surcharge of an additional fifty (50) percent of the full order amount and subject to availability.
5. Baggage Policy
5.1.For Service packages which include the ‘Porter Service’, extra and/ or oversized and/ or overweight baggage will be subject to payment of surcharge, plus any applicable local fees and/ or taxes as follows:
5.1.1.Baggage service includes two (2) regular-sized baggage per guest with maximum dimensions of 90 x 75 x 43 cm each, and up to a combined weight of 40kg. Oversized and/ or overweight baggage will be subject to surcharge of INR 200 per piece.
5.1.2.The baggage (including animal carrier) dimensions and weight restrictions provided above are the maximum allowance that can be accepted by Service Providers. Neither TATA SIA Airlines Limited, Airportzo or the Service Provider guarantees or confirms that such baggage dimensions and/or weight restrictions will be accepted by Vistara. It is the sole responsibility of Passengers to ensure that their baggage complies with Vistara’s applicable size and weight restrictions.